Frequently Asked Questions – OneFineRate

1. What is OneFineRate?

OneFineRate is a comprehensive travel technology platform operating both as a B2C online travel agency (OTA) and a B2B/B2B2C hotel marketplace. OneFineRate serves as a unified interface for travellers, travel agents, corporates, and hotels, facilitating transparent, real-time, and competitive hotel bookings across global destinations. The platform bridges the gap between demand and inventory ensuring a seamless and efficient booking experience.

2. Who can use OneFineRate?

  • Individual Travelers – Access exclusive deals, loyalty rewards, and real-time room availability.
  • Travel Agents – Manage multiple client bookings efficiently with net rates and commissionable options.
  • Corporate Clients – Centralized dashboard for booking, tracking, and invoicing business travel.
  • Hotels – Distribute inventory to a wide network of buyers, manage rate plans, and reduce unsold room nights.

3. How fast is booking confirmation on OneFineRate?

Bookings on OneFineRate are confirmed instantly, usually within 45 seconds, without requiring any manual intervention. This is made possible via real-time integration with hotel Property Management Systems (PMS) and Channel Managers. You receive an instant confirmation email, eliminating delays caused by follow-up calls or emails.

4. Does OneFineRate offer any loyalty or rewards programs?

Yes. OneFineRate has partnered with Air India’s frequent flyer program.

  • Earn 6 Maharaja Points for every ₹100 spent on eligible hotel bookings.
  • Points are credited within 30 days after the guest’s stay is completed.
  • Ensure your booking is linked to your Air India Flying Returns account at the time of reservation.

5. What types of discounts can I expect?

  • Offers are dynamic and may vary by destination, hotel category, booking period, and season.
  • Look out for exclusive member-only rates, seasonal flash sales, and last-minute deals.

6. What payment methods are accepted?

  • Major credit and debit cards (Visa, MasterCard, American Express, RuPay)
  • Digital wallets such as Paytm, PhonePe, Google Pay.
  • Net banking from leading Indian banks.
  • In some cases, UPI and EMI options may also be available at checkout.

7. How can I contact customer support?

For any queries, assistance, or escalations, reach out via:
Phone: +91 124 4149000
Email: assistance@onefinerate.com

8. How do I become a partner on OneFineRate?

  • Hotel Partners: Get access to B2C and B2B demand through our distribution platform
  • Travel Agent Partners: Unlock negotiated rates and booking management tools
  • Corporate Clients: Simplify travel procurement with centralized billing and reporting

To join, visit the “Become a Partner” section on the website and fill out the Contact Us form. An OFR representative will get in touch within 2–3 business days.

9. Are there any terms and conditions I should be aware of?

  • Terms & Conditions for bookings and user conduct.
  • Privacy Policy outlining data collection and protection standards.
  • Travel Agent Agreement for B2B partners

These are easily accessible via the footer links on the OneFineRate website.

10. Can I cancel or modify my booking?

Yes. Most bookings allow cancellation or modification, but terms vary based on:

  • The hotel’s individual policy.
  • The type of rate plan selected (e.g., non-refundable, partially refundable)
  • The Booking date.
  • The Check-In date.

You can view and manage your booking from the “My Bookings” section or refer to the policy details in your confirmation email.

11. How can I track my booking?

  • A confirmation email with all reservation details is sent instantly.
  • You can view, download, or update your itinerary under the “My Bookings” dashboard on the website after logging in.
  • For group or corporate bookings, a relationship manager or support agent may assist with coordination.

12. Are group bookings supported?

Yes. OneFineRate supports both small and large group bookings, including MICE (Meetings, Incentives, Conferences, and Exhibitions).

  • Contact customer support at +91 124 4149000 or send us an email at assistance@onefinerate.com with your group requirements.
  • One of our groups booking experts will get in touch shortly to offer a tailored quote that fits your needs.

Disclaimer

Hotel amenities, rates, and policies may change based on availability or the time of booking. Always verify specific details such as cancellation policies and/or additional charges, house rules/policies before completing your reservation.